In an Emergency
If you smell gas phone the 24-hour gas emergency service on 0800 002 001
Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency.
If you think you smell gas:
Do | Do Not | |
| Do turn off the gas supply at the meter | Do not turn any electrical switches, including door entry systems, on or off | |
| Do open doors and windows for ventilation | Do not use matches or light naked flames | |
| Do extinguish all naked flames | Do not smoke | |
| Do check gas appliances to see if the gas has been left on unlit or that a pilot is out | Do not leave it to someone else to call the emergency service | |
| Do allow immediate access to our engineer | ||
| Phone our 24-hour emergency line on 0800 002 001 |
Also, for all reports of 'smell of gas in cellar' customers are advised:
- Do not enter the cellar
- Evacuate the entire premises
The call handling team will also try to establish if the building is mulit-occupancy, vulnerable customers and other useful information that can be passed onto the first response engineer.
How to Isolate Your Gas Supply
To turn off your gas supply, you first need to locate the gas isolation valve. In more modern houses, the gas meter and isolation valve are often located outside in a meter box.
For assistance in isolating your gas supply, please refer to the following video clip on our You Tube channel.
How to isolate your gas supply >>
Remember, if you smell gas phone the 24-hour gas emergency service on:
0800 002 001